He lied to us! Oh I know my pin that I set up, but not the one the guy pushed thru. The only reason I changed from T Mobile to Sprint was because of the employee discount I get from the hospital I work at. Wow! I've only been a member for about 3 years, and very much dis-like any and all reps, super's, customer rep's...etc. Some departments I've even spoken to twice. I'm also sure that this is not in the norm, but right now I have over 60 hours, over a 2 week period, into an issue that has not been rectified. The rep told me she was putting a credit on my account. The staff is highly trained to tell lies that at all levels. File a complaint with the FCC. "THAT'S NOT HOW WE DO THINGS, READ YOUR CONTRACT!" They are going to keep my money and resell that phone and make more money. It has already been a nightmare!!! We had to wait almost a week to get one. Other organization workplaces are situated in New York, Virginia, Georgia and California. Court control.don't upgrade your old phone don't be in 2 year contract they will screw you up. To them we are just a # or account!
No one except AT&T! Not only that but they trick you into getting devices that make your bill rise to unreasonable amounts. OK But I called 3 months ago and was still told Feb so that should still be upheld. My phone has NOT worked for 2 months.
I was suppose to get the confirmation number so I could keep track of it. THEY CALL ME to talk to me about it. It forces me to see Verizon, ATT and Sprint as equals in service and costs.
I cannot even use the hotspot for Facebook! cust svc!!!
I'm on the phone with the telling me they would fix my phone and send me a new one and then they turn around and tell me they can't do it because of the insurance plane, they have to be the ones to replace it.
if we fight together we can wil together I just went in to get a new battery for my internet. So I can't give them the info he put it because i never told him in the first place. I have disputed them only to get part of the money back. Wake up Sprint, you're being bombarded with negative customer feedback and you will be experiencing a continuing loss of market share in the future.
I've spent the last 30minutes calling about 4 tel nbrs to "Corporate Hdq's" but get routed to the same call center!. store is Philadelphia had me on hold for a total of 23 minutes is that how Sprint treat their customers, if that is acceptable from corporate then I got Sprint back in November 2011 and have had nothing but problems with it since day one. I don't see how this company will last because more people have negative things to say thank positive. I asked sprint if I can get out of my contract,without being penalize for the cost of a early release of contract. and i have even asked to reset all info to different phone because i believe someone is accessing that phone#. REALLY? SPRINT DOES NOT WANT MY BUSINESS.Patrick I feel for you. The day finally came and I went to the local sprint rep Sound Solutions. Store says needs updates, sprint phone support says needs updates, but still phone doesn't work.
They had a different security question that i had picked as well. Recently there has been a tower down in our area and we have not been able to use our phones. Of course....my call was routed through a call center probably in a country we can't even spell. Their coverage map was incorrect. They refuse to cancel my contract so I can go with another company that will provide me service.SPRINT SUCK!!!! I only have copies of my bills from nov through now with charges totalling $273.06, but was told by the rep that I was being charged as far back as August 2011. I was told before upgrading my phones that they would waive the activation fees of 38 dollars each. Every year We received an upgrade discount on a phone. I have no choice but to use Nextel. I thought I was a valued costumer but I guest I AM NOT. I will be canceling my service once my contract is up. You all suck!!!!!!!!!!! They allowed her to upgrade but not open her own account.Representative Jose Gerena , and manager Nat Candellia from The Roosevelt Blvd.
Please just take it back and I will get another phone eating the difference in cost! Crazy.... and you know i wouldn't have left sprint i wasn't upset with them they just couldn't get the towers fixed after they stopped working.
Have been a customer since 2003, as a business we have over 100 phones in our account, have broadband cards and hot spots, I called for one simple mistake on the bill explained the issue and all customer service can tell me is "nothing we can do, you signed the contract like that, you should have read it before" are you serious. so, they waived the early termination fee and had me send back 2 iPhones that i purchased from Sprint for over 300.00. i will tell everyone they are liers, cheat, theives, and rip offs....It is very unfortunate that so many people don't have anything good to say about this company.
We have also mentioned steps to the Sprint Login.You can log into your Sprint account to pay bills, get custom deals, monitor data usage, update account preferences and access account details. I had to call again and finally...after like four hours on the phone I got tje refund! Yes you are going to be out some money but at the end of the day you will not have to deal with the incompotance of this company anymore. The next bill was four times the amount with no refund that they promised! AS LONG AS THEY GET THE MONEY THAT IS ALL THEY ARE WORRIED ABOUT. Now I am checking into seeing how to go back to Tmobile because Sprint did me so wrong. Now it is so convenient for everybody to tell me that they could have helped me had I not dropped my phone. These people are idiots! I went on vacation the next day, couldn't use the phone while on vacation and didn't notice until I was back that the phone was still not getting any valuable signal at my location. Their towers are always down, their devices don't work well, and the customer service is horrible! So I'm suppose to loose $300 on phones???